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Return and Refund
Our returns policy forms part of these general terms and conditions, on the basis of which you can access and use our website.
- If you are not satisfied with your order, you can send us an email informing us of the product to be returned and return the product to us. For purchases from the range, we grant you a 30-day right of return, provided the goods are complete, in the original packaging and in unused and undamaged condition.
- To receive a full refund on eligible returns, all items must be unworn, unused, unwashed, product labels have not been tampered with and returned to us in the same condition in which you received them. If an item is returned damaged, worn, or in an unsuitable condition, we cannot issue a refund. All items will be inspected upon return. If an item is marked as "final sale", this item cannot be returned. Swimwear and underwear for women can only be returned if the hygiene seal is still intact and has not been removed.
10.5 Please note that separately registered returns cannot be returned in one package, even if they are from the same order. Combining returns into one package will slow down the refund process, so please package them separately!
- Please keep all receipts for the return as we may need to look at them as part of your return.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the returned product, we will send you an email authorizing your return. A refund will be issued to the payment method used for the order shortly after we have sent you a notification that your return has been approved.
10.8 The right of withdrawal is complete when we have received the physical goods.